To review, process, and resolve debit card dispute claims. Research and process chargebacks, arbitration, or compliance cases with other financial institutions through Visa/Mastercard. Respond to escalated member inquiries from Contact Center and branch personnel. Resolve member disputes directly with merchants. Assist members by reviewing and understanding documentation provided by members and merchants regarding disputes, contract terms, and conditions. Remain alert and informed of threats to account security, counterfeit operations, loss prevention ris...
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