•Job Description: Attached



Document & Research Liaison I

Basic Purpose:

To research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

Responsibilities:

•Communicate with the Office of General Counsel for legal related matters involving specific business units and/or policies

•Investigate and respond to CFPB and BBB complaints

•Research and analyze claims/related actions; resolve issues

•Identify and address compliance issues; update guidelines and procedures to minimize risk

•Research potential legal issues using existing system of record

•Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations

•Summarize depositions and other related legal proceedings; conduct investi...