Brief Role Description

To assist, implement and manage systems to best support maintenance strategies and rendering of efficient service delivery environment to customers.

Key Performance Areas Maintain Preventative Maintenance (PM) schedules in accordance with the SLA for all equipment and services. Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation. Ensure that all orders are processed timeously. Monitor the execution of work and implement corrective measures on deviations. Manage all incoming requests and complaints on daily basis and provide timeous feedback in ensuring customer satisfaction. Dispatch requests to technical staff and pertinent service providers and follow-up on action items Conduct monthly verification of WIP and report on variances. Provide weekly/monthly reports on SLAs and backlog. Planning for placement of employees, contractors and efficient utilization of materials and tools Ensure that tasks are con...