Overview

We are urgently hiring for Content Analyst – ServiceNow

Location: BGC Taguig

Work Setup & Shift: Onsite | Day Shift | 6am to 3pm

Salary is up to 60k based on experience

Preferred Qualifications

• Experience supporting AI-powered ServiceNow features.
• Knowledge of IT Service Management (ITSM) processes.
• Experience with ServiceNow reporting and dashboarding.
• Experience reconciling ServiceNow CMDB with external sources.
• Familiarity with CMDB best practices and data governance frameworks.
• Strong understanding of taxonomy, metadata, and categorization for structuring CMDB records and knowledge articles.

What You Need Non-negotiables

• Content development and management experience, preferably working with ServiceNow data or content
• Proven experience in data quality, cleansing, normalization, and content management across large datasets.
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