Flexsource NI are currently recruiting for a Contacts Team Manager, on a temporary fulltime basis, with a starting salary of £18.13 per hour.

Responsibilities:

· Ensure a highly focused, customer orientated approach is embedded throughout the team to help protect key customer service metrics via adherence to agreed SLAs and provision of excellent customer service, ensuring all queries (reportable and non-reportable) are effectively case managed and resolved in an efficient manner.

· Coordinate, strategically plan and prioritise contacts team workload.

· Drive continuous improvement by reviewing team processes to maximise efficiency and enhance customer service.

· Manage the performance of the overall team and individuals ensuring issues regarding quality and productivity are promptly identified and addressed.

· Ensure financial adjustments and account amendments undertaken by them & the wider team are done so in line wi...