Contact Centre UAT and QA Specialist Posting Date : 31 Mar 2026 | Close Date :29 Jun 2026

Industry: Finance/ Banking/ Insurance
Working day: Mon-Fri
Location: TRX area

Role Overview

We are seeking a detail-oriented QA Analyst to support quality assurance activities for contact centre systems and integrations. This role is responsible for validating workflows, ensuring system stability, and supporting user acceptance testing (UAT) to deliver a seamless operational experience.

Key Responsibilities

Validate contact centre workflows, including call routing, case management, and omni-channel functionalities within Salesforce.

Test CTI integrations and IVR workflows to ensure accuracy, reliability, and performance stability.

Perform end-to-end quality assurance testing for agent desktop features and escalation processes.

Document, track, and manage defects...