Location: London Job Type: Contract Industry: Digital Workspace Job reference: BBBH440882_1780908073 Posted: about 2 hours ago

Role Title: Contact Centre Test Assurance Specialist
Rate: £332
Location: London or Horsham
3 days on site


Key Responsibilities

Lead the QA workstream for the Contact Centre Transformation programme.

Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testingNetwork configuration validationBackup and recoveryCall recording functionalityIntegration with upstream/downstream systemsRollback and contingency scenarios

Review, challenge, and validate vendor testing strategies and plans.

Provide independent QA assurance to client QA leadership on: Testing completeness and qualityKey risks and gapsMitigations and readiness for release

Collaborate closely with vendors (including Wipro) and internal stakehol...