Overview

Who you'll be working for

A MNC BPO company supporting Taiwan e-hailing project.

What requirements you'll need to be eligible

• 5–8 years of experience in Contact Center / BPO operations
• Minimum 2 years’ experience as Team Lead / Assistant Manager
• Strong Voice proficiency with C1 English level
• Experience handling Inbound, Outbound, Chat, and Email processes
• Hands-on experience with CRM tools, telephony systems, and WFM tools
• Strong analytical, communication, stakeholder management, and leadership skills
• Strong proficiency using Google and Microsoft products.

What you'll be doing on the job

The Team Lead – Contact Center will be responsible for managing end-to-end operational delivery for inbound and outbound voice processes, along with chat and email support. The role demands B2-level English proficiency for voice interactions, strong people management ski...