Are you a people-first leader with a passion for customer service, team development, and operational excellence? Join our team and lead a high-performing contact centre unit where service, quality, and values come together.

Education

• Matric (NQF 4) – Essential
• National Certificate in Customer Service Management – Recommended

Experience

• Minimum 5 years’ experience as a Team Leader in a frontline or contact centre environment.
• Proven ability to manage teams handling inbound calls and face-to-face client interactions
• Strong background in Financial services customer service / Employee benefits experience – Essential
• Skilled in setting performance targets , streamlining processes, and managing multi-service environments
• Exceptional interpersonal, coaching, and team management skills

Key Responsibilitie...