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Contact Center Operations Manager - Quality & SLA Leader

Company

Global Payments Inc.

Location

quezon city, Philippines

Type

Full-time

Global Payments Inc. is seeking an experienced individual to manage operations for the call center in Quezon City. The role involves overseeing departmental functions ensuring efficient and high-quality customer service.

The ideal candidate will have a Bachelor's degree and a minimum of six years of relevant experience, with two years in a supervisory role preferred. Responsibilities include coaching team members, managing client relationships, and ensuring compliance with performance standards.

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