HealthBay is a leading healthcare provider in the region, dedicated to providing high-quality medical services to our patients. We are currently seeking a Contact Center Operations Manager to join our team and oversee the operations of our busy contact center.

As the Contact Center Operations Manager, you will be responsible for managing and leading a team of contact center agents to ensure efficient and effective operations. You will be the main point of contact for all contact center-related matters and will work closely with other departments to ensure a seamless customer experience.

Key Responsibilities:

- Lead and manage a team of contact center agents, providing guidance, support, and training as needed

- Develop and implement contact center processes and procedures to ensure efficient and effective operations

- Monitor and analyze contact center performance metrics, identifying areas for improvement and implementing strategies t...