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Contact Center Engineer (AI & Gen AI)

Company

Macpower Digital Assets Edge Private Limited

Location

Phoenix, Arizona, United States

Type

Full-time

Job Title: Genesys & Cisco Contact Center Architect CCaaS Migration & AI Integration

Experience: 7+ years

Key Responsibilities:

  • Act as the expert for Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) and Five9

  • Lead Cisco Contact Center (7+ years exp.) projects and migrations to CCaaS

  • Define data migration strategy for moving historical/real-time data to cloud

  • Map Genesys data models (InfoMart, SpeechMiner) to cloud equivalents

  • Ensure reporting continuity and compliance during migration

  • Recommend data architectures to minimize impact on downstream systems

  • Identify ...

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