Description
The Contact Center Customer Service Representative is the all-important first point of contact with a company's Education Solutions customers. The Contact Center Customer Service Representative must closely and accurately follow the established components of call strategy, and efficiently complete telephone transactions in compliance with federal student loan regulatory policies and procedures. The Contact Center Customer Service Representative participates in team activities to support service initiatives.
Essential Duties and Responsibilities
-Assists customers with end of year tax-document inquiries such as status of 1098-T forms
-Responsible for achieving high levels of customer service to Tier I; non-loan servicing
-Must consistently meet quality standards within the call center
-Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.). Follow-up as required...