Lead transformative contact center initiatives as a Contact Center Architect with Accenture. Blend technology strategies with business objectives in this pivotal role.
As a CCaaS Solution Architect, you will spearhead migration projects using advanced omnichannel and AI-driven solutions. Your expertise will ensure the successful delivery of customer-centric solutions while fostering collaboration across various teams. Engage with senior stakeholders and contribute to scalable architectures that drive operational excellence and customer satisfaction.
Key Responsibilities:
• Oversee end-to-end CCaaS delivery strategies
• Build trusted partnerships with senior stakeholders
• Design integrated solutions across various channels
• Implement effective Agile project management practices
• Enable continuous evolution through innovation and best practices
Requirements:
• 7+ years in CCaaS or similar fields
• Degree in computer science or related discipline
• 5+ y...