Consumer AML Specialist SG

Company

CIMB

Location

singapore, Singapore

Type

Full-time

            Responsibilities  Handle all outbound calls / emails with professionalism 
Perform video call in a consistent and professional manner to prevent identity fraud 
Handle internal service enquiries 
Resolve complaints within guidelines 
Log service requests, complaints and enquiries 
Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA 
Ensure superb follow-up and fulfil promises made to our customers 
Review transactions and file escalation memos when necessary 
Verification of account opening documents 
Call customers to follow up on pending documents and explain product mechanics when necessary 
Review account opening applications within Service Level 
Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment 
Propose and impleme...
        

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Consumer AML Specialist SG

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