Job Description

The Consumer Affairs Officer shall implement, investigate, analyze and resolve consumer problems and complaints in a timely manner.The Consumer Affairs Officer is tasked to ensure implementation of the Bank's consumer affairs processes and guidelines.

Management

• Ensure implementation of Consumer Affairs programs, policies and Procedures.
• Provide insights into developing recommendations for corrective/improvement of the Bank's processes, guidelines and procedures relating to consumer affairs.
• Provide alternative modes of resolution, such as conciliation, mediation and arbitration to achieve settlement of the concern/complaint.

Operations

Consumer Affairs (Complaints Management, Inquiries and Customer Assistance)

• Receive, log and acknowledge consumer inquiries and complaints in a timely manner through the following channels: walk in, website, Facebook page, electronic mail,...