Role Summary

• Continuously builds and shares knowledge to deliver expert service within own scope of work drawing on expertise of others as needed and shares knowledge
• Identifies and understands real needs and expectations of clients in a professional manner and shares with relevant team members
• Responds to client complaints in a timely and effective manner and provides feedback on progress
• Keeps clients updated with relevant and accurate information and involves them in decisions that affect them
• Focuses on consistently delivering a positive client experience
• Completes tasks in accordance with set procedures and guidelines
• Takes care to perform all tasks precisely and accurately to minimise errors
• Identifies and reports non-compliance to relevant stakeholders constructively
• Continuously evaluates quality of own work and provides feedback on progress
• Delivers on work o...