Reporting to the Front Office Manager (FOM), the Concierge is responsible for bell service, curating exceptional, personalized destination experiences for guests.

During the pre-opening phase, the Concierge establishes the concierge service philosophy, builds strategic destination partnerships, recruits and trains the concierge team, and ensures operational readiness prior to opening.

Post-opening, the Concierge serves as the hotel’s destination authority, VIP liaison, and lobby ambassador — delivering bespoke experiences aligned with brand standards.

The role requires refined presence, strong local influence, discretion, and exceptional networking capability.

• Build strategic relationships with:
• Fine dining restaurants
• Luxury retail boutiques
• Private clubs
• Cultural institutions