Overview

Concierge - Emergency Department

Location: Mercy Hospital – A Member of Catholic Health
Join a mission-driven team at Mercy Hospital, a 375-bed not-for-profit hospital known for compassionate care that treats the whole person: body, mind, and spirit.
The Emergency Department Concierge provides non-clinical support to patients, families, and staff from arrival through discharge or admission.

Job Details

Job Responsibilities:

+ Welcome and round on patients and families in the ED, addressing comfort needs and providing updates on status from registration to discharge/admission.

+ Facilitate communication between patients, families, and care teams.

+ Offer non-clinical services such as warm blankets, pillows, and access to resources (e.g., phone chargers, social work, chaplain).

+ Assist ED staff with answering call lights, addressing patient needs, and patient transport (as trained).