Job Title: Compliance Analyst - Consumer Complaints
Location: Remote
Job Type: Full Time
Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

• Intake, track, and manage consumer complaints through resolution
• Ensure all complaint handling meets established service level agreements (SLAs)
• Draft written responses to ensure accuracy, consistency, and appropriate langu...