Complaints /Repairs Officer (Housing Solutions)

SR- ComplainLondon_1779176812 Posted: 19/05/2026

Housing Complaints / Repairs Officer Role

Housing Solutions

Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries

City of London

Hybrid Working

Stage 1 Complaints

Repairs Administration

DUTIES

Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard

Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems

Own and administer all marketplace activity associated with quote review, acceptance and oversight.

Ensure that completed works are accurately reviewed against the specification of works before be...