Complaint Specialist - Beeston, NO CODE

Complaints & Resolution Specialist Location: Beeston, Nottingham, NG9 1LA Salary Banding: 30,629 - 32,241Contract Type - 12 Month Fixed Term - Full Time 37.5hrs per week Were looking for a proactive, resilient, and detail-driven Complaints & Resolution Specialist to join our central team at MTVH. This is a high-profile role where youll take ownership of complex complaints, working closely with MPs, the Ombudsman, and senior stakeholders to deliver fair outcomes and drive continuous service improvement. Act as the key point of contact for Stage 1 Central Services complaints, MP enquiries, and Ombudsman investigations Take ownership of complex and sensitive cases, ensuring effective resolution within agreed timeframes Review and triage incoming complaints, allocating them appropriately or progressing them for formal investigation Build strong relationships with Ombudsman adjudicators, MPs, Regional Directors, and internal teams...