We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

+ Verify caller enrollment status with Mercy Care Plan.
+ Collect and document accurate demographic information from members/callers, as well as from Mercy Care systems.
+ Confirm details such as whether members receive special assistance (applicable to members with serious mental illness).
+ Utilize the QuickBase database to complete intake forms, ensuring documentation of members' reasons for calling is thorough and precise.
+ Provide empathetic and compassionate support to all callers.
+ Assist ...