Job Description

Collector

Essential Duties and Responsibilities

• Contacting delinquent accounts: Initiating contact with customers via phone, email, and mail to inquire about overdue payments.
• Negotiating payment plans: Working with customers to establish payment arrangements that meet both company and customer needs. This may involve setting up payment plans, accepting partial payments, or negotiating discounts.
• Documenting all communication: Maintaining detailed records of all customer interactions, including dates, times, methods of contact, and outcomes.
• Following up on payment arrangements: Monitoring payments and following up with customers who fail to adhere to established payment plans.
• Identifying and resolving payment discrepancies: Investigating and resolving discrepancies between customer records and company records.
• Communication Skills: Excellent verbal and written communication skills; abilit...