Job Description

• Debt Recovery: Contact customers to collect overdue payments, negotiate payment arrangements, and maintain accurate records of all interactions.
• Customer Communication: Handle inbound and outbound calls professionally, addressing any disputes or issues while maintaining a positive customer relationship.
• Reporting & Documentation: Track and report on collection progress, update account statuses, and escalate cases when necessary for further action.
• Strong Communication Skills: Ability to effectively negotiate and communicate with customers, handle objections, and maintain professionalism in all interactions.
• Problem-Solving Abilities: Capable of assessing financial situations, offering payment solutions, and resolving disputes efficiently.
• Attention to Detail & Organizational Skills: Ability to manage multiple accounts, track payment progress, and maintain accurate records of collection activities.