Job Expectations

• Position Type: Experienced - Lead
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night/Shifting
• Number of Headcounts: 5+ FTEs Available
• Industry: IT Consulting & Services (IT-BPO)

About the Job

We are looking for an experienced and detail-oriented Collections Team Lead to join our client's finance operations. In this role, you will oversee the daily performance of the collections team, ensure adherence to accounts receivable (AR) processes, and provide guidance on complex issues. You will collaborate closely with clients, internal stakeholders, and external partners to resolve disputes, optimize collections efficiency, and maintain process compliance.

Responsibilities

• Lead and coach the collections team, reviewing their work and resolving queries t...