Description
We are looking for a detail-oriented Collections Specialist to support student financial services operations for a Long-term Contract position in Wilkes Barre, Pennsylvania. This role focuses on guiding undergraduate students and their families through payment and financial account matters while helping maintain adherence to applicable federal, state, and institutional standards. The ideal candidate brings strong communication, analytical, and organizational abilities and can work effectively with billing, collections, and student account processes in a university environment.


Responsibilities:

• Assist students and families with questions related to account balances, payment expectations, and available financial service options.

• Manage collection activities by reviewing outstanding accounts, following up on delinquent balances, and documenting all account actions accurately.

• Evaluate account information to support timely re...