Responsibilities

• Contact delinquent travel-related accounts (airlines, hotels, cruise lines, booking platforms, etc.) via outbound calls
• Negotiate payment arrangements and settlements
• Update account status and documentation in the system
• Meet daily/weekly collection targets and quality metrics
• Handle customer disputes and escalations professionally

Qualifications

• Old HS Diploma or equivalent (no college required)
• Minimum 2 years total contact center voice experience
• At least 1 year collections experience (banking, telco, loans, healthcare, credit cards, etc.)
• Strong English communication & negotiation skills
• Can handle irate callers and high-pressure targets
• Willing to work full onsite and night shift

Offer

• Night differential + OT pay + high collection incentives
• HMO Day 1 + dependents
• Paid tr...