Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high‑impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

A day in the life of a Collections Specialist:

• Make a large volume of outbound calls using the NICE telephony system
• Leverage data within Salesforce to verify client account information
• Update accounts using Wealthview to ensure updates are communicated across the business
• Handle difficult conversations related to client accounts and help them work towards their goal of building their credit
• Quickly understand customer situations, showing empathy while working towards curing balances and outstanding accounts

What we are looking for:

• Strong administration skills, documenting and communicating details to various stake...