Collections Specialist

Company

Capita

Location

Łódź, Poland

Type

Full-time

Description
 :Your responsibilities
Handling outbound / inbound calls
Requesting payment from the customers with overdue bills
Assisting customers in financial hardship, providing options and solutions to reduce their arrears
Dealing with some of our more vulnerable customers and their complex needs
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Requirements:
Fluency in English (C1)
Min. 8 month’s experience in collections or customer service
Customer-oriented attitude
Excellent PC and data entry skills
Willingness to work shifts from 09:00 to 21:00, Monday to Friday, 5 days a week in a hybrid model
What we offer
LuxMed medical healthcare
Generali group insu...
        

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Collections Specialist

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