Description
We are seeking a results-driven Collections Specialist to support branch operations by reducing delinquent accounts, strengthening customer relationships, and driving account growth. This role blends collections, customer service, and administrative support in a fast-paced, customer-facing environment.


Key Responsibilities:

+ Minimize delinquent debt through outbound and inbound collection calls

+ Contact customers to resolve past-due balances and negotiate payment solutions

+ Provide exceptional customer service in person and over the phone

+ Support account growth through effective customer communication and outreach

+ Accurately receive, track, and post payments and fees in compliance with company policies

+ Maintain compliance with all state and federal lending regulations

+ Enter and update loan applications and supporting documentation

+ Assist with branch operations including f...