**Summary**

The Collections Specialist II professionally engages with clients to support the management of consumer products within the Bank’s portfolio. This role collaborates closely with both clients and internal associates to resolve account matters and ensure effective collections processes.

**Responsibilities**

+ Partner with the Credit Card Operations team in support of consumer secured and unsecured delinquent clients. Research and provide support for inbound or outbound clients calls regarding account statuses.
+ Consistently, efficiently, and lawfully contact clients via outbound / inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts.
+ Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for the clients.
+ Ensure the information we depend on t...