Description
We are seeking a detail-oriented and results-driven High Volume Collections Specialist to join our team in Rochester, New York. This position is responsible for managing a large portfolio of customer accounts, following up on past-due balances, resolving billing issues, and helping reduce outstanding receivables. The ideal candidate has strong communication skills, experience in high-volume outbound collections activity, and the ability to work in a fast-paced environment while maintaining professionalism and customer service.
Requirements

+ Manage a high volume of past-due accounts and perform daily collection activities by phone, email, and written correspondence

+ Contact customers to secure payment on delinquent balances and negotiate payment arrangements when appropriate

+ Research account discrepancies, billing issues, short payments, and unapplied cash to support resolution

+ Maintain accurate records of collection efforts...