Title: Collections Representative

Location: Fort Worth, Texas 76177 (This is an onsite position)

Duration: 12+ month contract (W2 role with medical, dental, vision and 401k benefits)

Hours: Mon-Fri, 8-5

Pay rate: $18-$21/hour

A client in Fort Worth, TX is looking for a Senior Collections Representative for the Collections team. Some of the responsibilities include:

• Make outbound and take inbound calls from Mercedes- Benz Financial Services (MBFS) customers for the purposes of:
• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
• Collaborate with internal and external groups to resolve escalated customer issues and or compl...