Job Expectations

• Position Type: Experienced - Mid/Senior
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night/Shifting
• Number of Headcounts: 5+ FTEs Available
• Industry: IT Consulting & Services (IT-BPO)

About the Job

We are looking for a detail-oriented Collections Quality Analyst to join our client's Quality team. In this role, you will monitor and assess agent transactions, analyze performance metrics, and provide actionable insights to improve collections quality and operational efficiency. You will work closely with Collections, Operations, and other cross-functional teams to ensure process adherence, enhance agent performance, and drive continuous improvement initiatives.

Key Responsibilities

• Monitor and evaluate agent transactions to ensure compliance with cl...