Enhance collections operations as a Quality Assurance & Vendor Management Specialist at NRG Energy in Calgary, Alberta. Drive process improvements through focused QA and vendor performance analysis.
This significant role involves monitoring quality and compliance within collections operations. You will conduct audits, evaluate performance metrics, and report findings to leadership. Identifying quality gaps and implementing corrective actions are essential to boosting operational efficiency.
Key Responsibilities:
• Monitor collection activities for compliance and accuracy
• Conduct audits of internal teams and external vendors
• Track and report QA findings to leadership
• Analyze vendor performance metrics and trends
• Support user acceptance testing for process changes
Requirements:
• 2+ years in collections operations or quality assurance
• Proficient in Excel and performance reporting
• Strong analytical and problem-solving skills
• Experience in ...