Collections Officer Australian Consumer Lender

Position Overview

The Collections Officer is responsible for managing overdue customer accounts and supporting responsible debt recovery practices while maintaining a customer-focused approach.

The role involves communicating with customers to negotiate repayment arrangements, processing hardship applications, coordinating with external service providers, and maintaining accurate records of all collection activities.

The Collections Officer plays an important role in balancing effective recovery outcomes with fair treatment of customers, ensuring all activities comply with applicable legislation and internal policies.

Key Duties and Responsibilities

• Manage inbound and outbound communications with customers regarding overdue accounts and repayment obligations.
• Negotiate appropriate and compliant repayment arrangements with customers.
• Assess and process fin...