**Job Summary**

The Collections Lead oversees and coordinates the daily operations of the collections team to ensure the timely and accurate collection of outstanding accounts. This role provides guidance and support to collections staff, monitors performance metrics, and handles complex or escalated collection cases. The Collections Lead plays a critical role in achieving department goals and ensuring compliance with company policies and relevant regulations.

**Essential Functions**

+ Leads the collections team, providing training, coaching, and guidance to ensure efficiency and compliance with policies.
+ Monitors and analyzes collection activities and key performance metrics, making adjustments to strategies as needed to meet department goals.
+ Resolves complex or escalated collection cases, negotiating payment arrangements and collaborating with internal departments to address disputes.
+ Develops and implements process improvements and strategi...