Responsibilities

• Contact customers via phone to collect overdue payments
• Work with customers to negotiate payment plans and resolve payment issues
• Use communication skills to build rapport with customers and encourage payment
• Document all communication with customers in a clear and concise manner
• Meet daily, weekly, and monthly collection targets to earn commission
• Work independently, while staying in touch with team leader or manager
• Follow up on payment promises and commitments made by customers
• Escalate difficult collection cases to the appropriate team leader or manager
• Maintain compliance with all collection laws and regulations