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Collections Consultant- 6 months

Company

Evolution Group

Location

east london, South-Africa

Type

Full-time

Responsibilities

  • Contact customers via phone to collect overdue payments
  • Work with customers to negotiate payment plans and resolve payment issues
  • Use communication skills to build rapport with customers and encourage payment
  • Document all communication with customers in a clear and concise manner
  • Meet daily, weekly, and monthly collection targets to earn commission
  • Work independently, while staying in touch with team leader or manager
  • Follow up on payment promises and commitments made by customers
  • Escalate difficult collection cases to the appropriate team leader or manager
  • Maintain compliance with all collection laws and regulations

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