The Collections Associate performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective, and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.

Responsibilities:

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts