Job Title: Payment Support CoordinatorJob Description
We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.
Responsibilities

+ Manage inbound and outbound collection calls with delinquent clients.

+ Conduct payment outreach and follow-ups across approximately 100 accounts.

+ Assist with loan restructures and payment arrangements.

+ Respond to email inquiries via a shared payment support inbox.

+ Perform account research and update internal systems.

+ Support fast-paced collections workflows to maintain service levels.

Essential Skills

+ Bilingual Spanish/English.

+ 1-2 years of collections experience.

+ Prior experi...