Overall responsible to recover outstanding debts while maintaining professionalism, empathy, and compliance with industry regulations and internal policies.
Negotiating payment plans or settlements with borrowers based on their financial situation and the bank's guidelines.
Providing excellent service while being firm and persistent in pursuing payments.
Recording interactions and updating account information accurately in the system.
Collaborating with other departments or teams within the organization to resolve issues and improve collection strategies.
Adhere to set quality standards by providing excellent service at all times.
Report regularly to Digital Credit Ops Lead and perform other functions as deemed necessary.
Requirements
Graduate of any 4-year course is a plus (preferably in banking and finance or any related courses).
At least 1 - 2 years experi...
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