Job Description

Job Description

Role Summary

Are you passionate about coffee, connecting with people, and delivering great customer service? Katz Coffee is looking for the perfect Coffee Concierge (Customer Service Representative) to put the heart in our customers' experience. As a Coffee Concierge, your day begins with a fresh cup of our finest brew and a quick check of your inbox to see what orders and inquiries have come in overnight. Throughout the day, you’ll field calls and emails from a variety of customers—restaurants finalizing their weekly orders, coffee shops asking about seasonal blends, offices restocking their breakroom essentials, and occasionally an individual looking for advice on their next favorite cup.  You’ll process orders with precision, answer questions with expertise, and provide tailored recommendations ensuring every customer feels like family.  If you can brew up charm, compassion, and efficiency i...