Position Description:

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of  supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.

• You must:

   

  t  Manage monthly targets and KPI’s to meet agreed deliverables

  t  Maintain and enhance the portfolio compliance standards + legislative requirements

  t  Maintain adherence to agreed quality benchmarks

  t  Ensure all strategies are effectively implemented è monitored è maintained

  t  Optimize people management to produce maximum productivity

  t  Identify gaps and opportunities for improvement

  t  Drive employee recognition and motivation

  t  Optimise the portfoli...