Job Title: Cloud Support EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

The Opportunity:

CACI is seeking a Tier 1 / Tier 2 Cloud Support Engineer to support our Enterprise Cloud Solutions customers. This role operates during East Coast business hours and serves as the frontline point of contact for end-user support via phone, instant messaging, and email. You will work alongside a collaborative team of cloud professionals to ensure our customers experience minimal disruption and receive timely, high-quality assistance.

Day-to-day responsibilities range from handling routine service requests — such as password resets, access provisioning, and AWS Workspace troubleshooting — to progressively more complex tasks including cloud networking diagnostics, identity and access management issues, and VPN support. This is an excellent op...