Responsibilities

• Process user requests via ServiceDesk, providing L2 technical support, fault diagnosis, and troubleshooting for IT services and software.
• Monitor the health and availability of corporate services including Atlassian, Google Workspace, ESET, and Slack.
• Administer and configure cloud platforms and create working environments for users.
• Liaise with vendor technical support teams to resolve service-related issues.
• Register, transfer, and administer domain names and hosting services.
• Work with L1 specialists and engineers to implement system updates and enforce infrastructure standards.
• Maintain an accurate asset register for provisioned and decommissioned accounts.
• Write and maintain technical documentation and user guides for software and hardware.

Requirements

• At least 2 years of experience in an L2 support role or equivalent technical support position.