You will be a key technology partner to our customers in the Defence sector to thrive on developing the next breakthrough for the defence and security of Singapore. Working closely with the Solution Architect, Project Manager and Technical Lead, you will be part of a development team to develop, test and deploy system/network infrastructure as part of an overall project implementation.

Responsibilities

• Resolve incidents within SLA timeframe and perform root cause analysis, finding to solve the problems.
• Escalate unsolvable incident/ problem to the Operation Lead or Service Delivery Manager.
• Escalate to OEM/ vendor / subcontractor for technical support.
• Implement service requests and change requests and complete all requests within SLA timeframe.
• Ensure deployments of approved patches/ releases/ configuration changes for operation system and system software are impl...