Transform our cloud contact center as a Five9 System Integrator in Canada’s hybrid work landscape. Utilize your technical skills to drive improvements in customer service operations.

We are on the lookout for an experienced Five9 CCaaS System Integrator to lead design and integration efforts on the Five9 Intelligent CX Platform. This role demands proficiency in IVR/IVA Studio, call routing, and CRM integrations to build seamless omnichannel workflows that enhance user experiences.

Key Responsibilities:
• Administer and optimize the Five9 CCaaS platform
• Develop API integrations with various enterprise systems
• Manage migrations from legacy telephony solutions
• Perform system testing and support UAT
• Analyze performance metrics to recommend improvements

Requirements:
• 3+ years working with Five9 CCaaS solutions
• 5+ years in contact center and telephony technologies
• Depth in JavaScript, SIP, an...