About the Role

The Cloud Administrator is a key operational role focused on day‑to‑day cloud platform administration and service operations . The position is similar in nature to a traditional service desk role, but without direct phone support , and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy .

This role acts as an important interface between Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that cloud services are delivered, maintained, and administered correctly according to defined processes and service descriptions.

Case & Request Management

• Handle cloud‑related cases and requests through ticketing systems (no inbound phone support).
• Perform technical fixes and standard operational tasks within defined procedures and access levels.
• Route and escale cases to appropriate engineering or sp...