Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products. 

Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.

Interacts and supports Project Manager to ensure timely and productive implementations. 

Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.

Reviews and facilitates customer awareness of common HL7 error codes.

Escalates issues to clinical and technical SME when appropriate.

Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer...